26 IT Service Management Terms- From ABC to XLA

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26 IT Service Management Terms- From ABC to XLA

Type of Education Resource

Whitepaper

Primary Audience

School Leaders, IT/ICT Specialists

The field of service management is no stranger to buzzwords. What do terms like ESM, SIAM and swarming mean? And how could they benefit your service delivery?

We collected a list of today's most relevant trending IT service management terms, including a brief explanation and a suggestion for further reading.

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