TOPdesk UK Ltd
Stand: NK53
- IT Services
- Europe
- Management Solutions
Your guides to service excellence by using Enterprise Service Management as enabler for digital transformation. TOPdesk is more than a Service Desk tool. Our solutions, from software to consultancy, have evolved to make sure your organisation runs smoother, with a higher quality of service and impeccable customer experience.
-
Guides to service excellence. What does it mean? To answer this question, watch our video. It shows a little bit of who we are. What we strive towards. And how we help you achieve service excellence.
)
-
Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the same. Besides your current KPIs, consider using these 4 customer satisfaction KPIs. -
One of the hardest things for service desk staff is saying no to requests. But it's necessary. How can you say no and still leave your customer satisfied? Here are four steps you can follow. -
The field of service management is no stranger to buzzwords. What do terms like ESM, SIAM and swarming mean? And how could they benefit your service delivery? -
)
There are no bad questions, only slightly amusing ones. Below are some of our favourite funny questions and requests our IT managers have received from our own TOPdesk employees.
-
Having created a basic, bespoke IT service management system in SharePoint, Millfield decided it was time to upgrade to TOPdesk to give them more scope in their service delivery.
-
Partnerships can be powerful, which is evident if you look at UniDesk and TOPdesk.
-
Putting students first across 19 service departments.
-
Bringing back speed, flexibility and customer focus to your IT team.
-
Join forces and improve your service delivery.
-
Share knowledge and speed up your service desk.
.jpg)
