4 Customer Satisfaction KPIs for your Service Desk

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4 Customer Satisfaction KPIs for your Service Desk

Type of Education Resource

Whitepaper

Primary Audience

School Leaders, IT/ICT Specialists

Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the same. Besides your current KPIs, consider using these 4 customer satisfaction KPIs.

Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the same. We still measure duration and response times and the number of processed calls per month. Useful, but it doesn't tell you whether your customers are really happy. So, besides your current KPIs, consider using these 4 customer satisfaction KPIs.

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