Bett Show | ExCeL London, 24-27 January 2018 - Hilary Oakley


24 -27 JANUARY 2018

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Hilary Oakley

Learning Resources Manager, Hillcroft College

Hilary J Oakley is Learning Resources Centre Manager (Hillcroft College) and successfully led a project to move the Virtual Learning Environment (VLE) to a new hosting service collaborating with Laurence Elliott ILT Learning Resources Co-ordinator (Morley College). This led to a redesign making it more navigable and interactive for learners. Hilary and her team received 3rd prize in the Council for Learning Resources in Colleges (CoLRiC) Best Practice Awards 2015 for the redesign work with dyslexic learners improving accessibility.

Hillcroft College is the national residential college for women based in Surbiton (Surrey) for learners age 19 years+. Hilary was previously Manager – Customer Service and Marketing at the Royal Institution of Chartered Surveyors (2001-2009) where she led a Customer Relationship Management (CRM) project for the library team, became an Assessor for the Institute of Customer Service and used Google Analytics for measuring use of support/promotional material by members. She is interested in elearning, customer service and measuring impact. Hilary is a Fellow and Chartered Member of the Chartered Institute of Library and Information Professionals and showcased the redesign at the 2016 Academic and Research Libraries Group (ARLG) conference Are You Being Served? Serving our Learners in a Changing Environment at Aston University.

25 January, 2017
Learn Live: FE & Skills

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